Navigating Tough Conversations with Confidence & Purpose Course Discussion: What are your biggest challenges in navigating tough conversations and what goals would you like to set for yourself?
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Navigating Tough Conversations with Confidence & Purpose Course Discussion: Please reflect on how you can have meaningful conversations in your work community and among your team. What skills did you find most useful from this course? Have your goals changed?
It reinforced some of the tactics that I currently practice. I do need to apply the practice of setting acceptable standards. Collaborating to implement everyone's interest is helpful.
Navigating Tough Conversations with Confidence & Purpose Course Discussion: Please discuss how active listening skills are used in your organization. What types of situations do you see a lack of practice in these important skill areas?
Acknowledging other's input and validating their concerns. Employees want to be heard and to feel like their voice is heard. This helps the employees feel like they are part of the process and they feel vested.
Navigating Tough Conversations with Confidence & Purpose Course Discussion: Please watch The power of listening by William Ury. Discuss your reactions to this video and how you can apply deep listening at work. What strategies do you already use that you find the most helpful as a leader?
Makes sense. 2 ears and 1 mouth. Listen more! When put into perspective, I really need to spend more time listening and set aside time to regroup my mind to be perpared to truely listen.
Navigating Tough Conversations with Confidence & Purpose Course Discussion: Please reflect on which two areas of emotional intelligence you feel are most important in your workplace and why.
I have a tendency to overthink from an emotional standpoint rather than removing my emotions and come from a logical and factual place, to stay in the moment. Self awareness and empathy are important. Understanding my emotions and how I react in certain situations is important for me to keep a professional attitude in difficult circumstances.
Navigating Tough Conversations with Confidence & Purpose Course Discussion: Identify a tough conversation that you have had to have as a leader that you felt like could have gone better. What was the outcome of the conversation, and what strategies might you have used to achieve a better outcome? What might a better outcome have looked like?
Moriah Curtiss
27 mar
I had a conversation with a employee about how it is not their place to confront their peers about job performance. They need to come to me with concerns and I will look into it and address their peer if need be. However, it did not go well because I framed the conversation as "other staff think you have a bad attitude" vs "it is not your job to give feedback to your peers". It came off as a personal attack. If I could have the conversation over again, I would stick with the "it's not your job to confront your peers about job performance" and not bring her attitude into it at all.
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My biggest challenge is coping with the conversation not becoming an attack on me after presenting a challenging topic to someone else. I find it hard to handle the redirect and to know what to do to stay regulated and not walk away afterwards feeling like I have done something wrong. I tend to avoid conversations with people that I don't have a strong relationship with as I am fearful of the repercussions. I would like to feel more confident in these situations