Navigating Tough Conversations with Confidence & Purpose Course Discussion: Please discuss how active listening skills are used in your organization. What types of situations do you see a lack of practice in these important skill areas?
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I use active listening skills in a variety of rolls. Speaking with donors, customers with complaints, or with staff who are having problems. It helps to get to the root of the propblem and get them to a place where we can be productive in finding a solution, build a relationship or create a good experience.