Navigating Tough Conversations with Confidence & Purpose Course Discussion: Identify a tough conversation that you have had to have as a leader that you felt like could have gone better. What was the outcome of the conversation, and what strategies might you have used to achieve a better outcome? What might a better outcome have looked like?
I had a conversation with am employee who was having trouble staying within the parameters of their job description. This person had been told numerous times. I had to confront this person after another situation where the line was crossed. My reaction was cold and to the point. This person took offence to my tone and left looking upset. In the end the message was heard. I was just disapointed that I had to take a tough approach. I could have went into the conversation with more empathy. At the same time I needed a different outcome and was trying to end the behavior. Not sure that I would have changed the interaction but it was a different approach for me.