Navigating Tough Conversations with Confidence & Purpose Course Discussion: Identify a tough conversation that you have had to have as a leader that you felt like could have gone better. What was the outcome of the conversation, and what strategies might you have used to achieve a better outcome? What might a better outcome have looked like?
I had a conversation with a employee about how it is not their place to confront their peers about job performance. They need to come to me with concerns and I will look into it and address their peer if need be. However, it did not go well because I framed the conversation as "other staff think you have a bad attitude" vs "it is not your job to give feedback to your peers". It came off as a personal attack. If I could have the conversation over again, I would stick with the "it's not your job to confront your peers about job performance" and not bring her attitude into it at all.