Conflict Dynamics Course Discussion: Please reflect on the following questions and share your responses:
As a leader, what roles do you find yourself playing in conflict?
Which roles do you prefer to stay in and why?
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In my organizational ombuds role I play facilitator, shuttle diplomacy, informal mediation, confidant, role model, and/or coach depending on the visitor/situation.
I prefer confidant (I have a lot of training in active listening), coach, role model, and shuttle diplomacy. I am still developing in the areas of facilitated conversations and informal mediation, as I started fairly recently in this role.