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What Is a Fractional Ombudsperson

In the modern workplace, where collaboration and effective communication are paramount, the role of a Fractional Ombudsperson stands out as a valuable resource for organizations.

Fractional Ombudsperson

In the complex landscape of organizational dynamics, conflicts and disputes are inevitable. Navigating through these challenges requires a neutral and impartial party who can facilitate resolution and ensure fair treatment for all involved parties. Enter the Fractional Ombudsperson — a distinctive role that has been gaining recognition as an essential asset for organizations seeking effective conflict resolution. In this article, we'll explore what a Fractional Ombudsperson is and why their presence is indispensable for every organization.


Defining the Fractional Ombudsperson


A Fractional Ombudsperson, often referred to simply as a part-time or outsourced Ombudsperson, is a seasoned professional with expertise in conflict resolution and a deep understanding of organizational dynamics. A Fractional Ombuds is appointed to address and resolve conflicts within an organization. Unlike full-time, in-house ombuds, fractional ombuds work on a part-time basis, providing their expertise and services as needed. They serve as independent, confidential, and neutral intermediaries, fostering an environment where individuals feel comfortable expressing their concerns.


Key Responsibilities of a Fractional Ombudsperson


Conflict Resolution & Workplace Mediation

Fractional Ombuds often mediate disputes between individuals or departments to find amicable solutions. They provide a confidential space for employees to discuss concerns without fear of retaliation. As impartial third parties, a fractional ombuds is committed to impartiality. They do not take sides in a conflict but rather focus on understanding the perspectives of all parties involved in a conflict. They possess the skills to identify and diagnose the root causes of conflicts. Through active listening and a thorough understanding of the organizational context, they can pinpoint the underlying issues contributing to disputes.


A Fractional Ombuds often serves in the role of workplace mediator, facilitating constructive dialogue between conflicting parties. They guide discussions, helping individuals express their concerns, and work towards mutually agreeable solutions. Maintaining strict confidentiality is a hallmark of a Fractional Ombudsperson's practice. Employees can trust that their discussions will remain private, creating a safe space for open communication without fear of retaliation.


Policy Guidance

Fractional Ombuds offer guidance on organizational policies and procedures to ensure fair and consistent application. They provide clarity and interpretation, ensuring that individuals understand the rules governing their interactions and conflicts. This assistance in the understanding of policies prevents misunderstandings. They may recommend changes to policies, procedures, or organizational practices to address systemic issues.


Feedback & Improvement

By collecting feedback and analyzing conflict patterns, Fractional Ombuds can identify systemic issues within the organization, and therefore contribute to the continuous improvement of organizational processes by recommending changes and improvements to policies and procedures based on feedback from observed patterns. Their insights help shape a healthier and more resilient workplace.


Learning & Development

Many Fractional Ombuds engage in educational initiatives within the organization. They conduct training sessions on conflict resolution techniques, communication skills, organizational values, and strategies for building a positive workplace culture.


Why Every Organization Needs a Fractional Ombudsperson


Psychological Safety & Fair Conflict Engagement

Because impartiality, neutrality, and confidentiality are critical tenets of the Ombuds profession, a Fractional Ombudsperson brings an unbiased perspective to conflict resolution, ensuring fair treatment for all parties involved. The confidential nature of their role cultivates psychological safety for those experiencing workplace conflict encourages employees to speak openly about their concerns without fear of reprisal.


Proactive Conflict Management

By proactively addressing and resolving conflicts, Fractional Ombuds help prevent issues from escalating and negatively impacting the organizational culture. There are numerous reasons organizations should be proactive about workplace conflict. Below are just a few to consider:  


  1. Improved Workplace Relationships: Proactively addressing conflicts helps maintain positive relationships among employees. When conflicts are left unattended, they can escalate and negatively impact the work environment, leading to tension, resentment, and decreased morale. Addressing conflicts early fosters a more collaborative and harmonious workplace.

  2. Increased Productivity: Conflict can be a significant distraction and can hinder productivity. By addressing conflicts promptly, organizations can prevent disruptions and ensure that employees can focus on their tasks without the interference of unresolved issues.

  3. Enhanced Communication: Proactive conflict management encourages open and effective communication. When employees feel that their concerns are being heard and addressed, they are more likely to communicate openly and honestly. This, in turn, can lead to better teamwork and collaboration.

  4. Retention of Talent: Unresolved conflicts can contribute to employee dissatisfaction and turnover. Proactively managing conflicts demonstrates an organization's commitment to its employees' well-being. This can contribute to higher job satisfaction, increased loyalty, and a lower turnover rate.

  5. Risk Mitigation: Ignoring conflicts can lead to legal and compliance issues. Proactive conflict management helps organizations identify and address potential sources of legal risk before they escalate. This can protect the organization from legal liabilities and maintain a positive reputation.

  6. Innovation and Creativity: A workplace that fosters a positive and collaborative atmosphere is more likely to encourage innovation and creativity. Proactively managing conflicts can create an environment where employees feel comfortable expressing their ideas without fear of conflict hindering the creative process.

  7. Positive Organizational Culture: Conflict management is an integral part of shaping the organizational culture. Proactive efforts to resolve conflicts contribute to a culture of respect, trust, and transparency. A positive organizational culture can attract and retain top talent and contribute to long-term success.


Being proactive about conflict management is essential for maintaining a healthy and productive work environment, promoting positive relationships among employees, and minimizing the potential negative impacts on the organization.



On average, employees spend 18 full working days per year dedicated to navigating workplace conflict. That means that an organization with 100 employees who are all making $17.00 per hour will spend $300,000 per year in lost productivity due to workplace conflict. Hiring a Fractional Ombudsperson on a part-time basis can be a cost-effective solution for organizations, especially smaller ones that may not require a full-time Ombudsperson.


Enhanced Employee Morale

Knowing that there is a dedicated professional to address concerns fosters a positive work environment, boosting employee morale and satisfaction. Employees feel valued and prioritized when the organization invests in their wellbeing. By having a Fractional Ombuds on retainer, employees trust the organization has their best interest at heart.


In the modern workplace, where collaboration and effective communication are paramount, the role of a Fractional Ombudsperson stands out as a valuable resource for organizations. Their impartiality, confidentiality, and expertise in conflict resolution make them an indispensable asset in promoting a healthy and productive work environment. As organizations strive to create cultures that prioritize employee well-being and fair treatment, the inclusion of a Fractional Ombudsperson should be considered a strategic investment in the overall success of the organization.


Workplace Peace Institute is an organization systems design and research firm that is singularly focused on creating workplace cultures where people thrive. Workplace Peace Institute supports small to mid-sized businesses in optimizing employee engagement, maximizing organizational productivity, and improving profitability by infusing human security and dignity as foundational attributes of their business model. Our Leadership Academy supports leaders in honoring basic human needs and dignity needs in the workplace, so they can actualize human potential in the workplace. The online Leadership Academy optimizes competencies in human behavior, communication skills, conflict resolution, and Diversity, Equity, Inclusion and Belonging to create highly engaged workplaces where basic human needs and dignity are consistently honored. All our courses are offered online and can be customized for in-person workshops and seminars.


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