Conflict Dynamics Course Discussion: Please reflect on the following questions and share your reflections:
What do you feel are the most important competencies that a leader should possess as it relates to managing conflict?
What strategies have you found the most effective at managing conflict as a leader?
In terms of competencies, staying calm and grounded, not joining others' conflict (staying multi-partial rather than siding with one party), learning about contributing factors (intrapersonal as well as interpersonal), timing in when to address it as stated below, some background in mental health or training in conflict resolution and informal mediation, good communication skills
In terms of strategies, as an ombuds I use shuttle diplomacy and facilitated conversations/informal mediation. I use reflection and reframing when meeting with folks individually.