Restorative Justice in the Workplace Course Discussion: “I’m sorry” just isn’t enough. In this Ted Talk, “Getting the Last Word with Apology,” psychologist and organizational consult Jennifer Thomas shares why apologies feel risky and why they are worth the risk. Listen to this talk and share your perspective on why getting the last word with an apology in the workplace is necessary to restore healthy relationships that allow people to thrive.
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A must watch for those that believe the words, "I'm sorry" are enough. You can try to put yourself in the other person's situation, however, there's that little bit of you that wants to continue with the thought of I'm right. This was a great deep dive into the how to be vulnerable, honest and authentic.