Navigating Tough Conversations

Navigating Tough Conversations with Confidence & Purpose is a 6-hour course consisting of six modules designed to be completed at your own pace over the six weeks. This course is ideal for existing leaders, emerging leaders, and all human resource professionals. Course Description “It is not what you say; it is how you say it.” The wrong approach to tough conversations can cause significant damage in both personal and professional relationships and can ultimately escalate conflict. This course utilizes proven techniques to teach you how to develop communication competence and navigate difficult situations confidently and purposefully. Learning the tactics to manage your own emotions during high-heat moments will help you to de-escalate tense situations, leading to constructive outcomes. Learning Objectives & Outcomes Participants will: Develop self-awareness and self-regulation skills related to dealing with tough conversations Learn how to connect through deep listening Acquire active listening skills to foster empathy and prevent and manage conflict